Zero Gravity Chairs Set of 2, Textilene Garden Recliners, 170° Navy
Returns & Refunds Policy
We want you to feel confident creating your ideal outdoor space. If a product isn't quite right for your garden, our 14-day UK return process is completely straightforward and free.
1. 14-Day Return Window
You have 14 calendar days from the day your parcel arrives to return any item.
2. Condition of Items
Because outdoor and garden equipment must reach the next gardener in pristine condition:
- Items must be in brand-new, unused condition.
- Products must remain uninstalled and repacked in their original packaging with all components, fixtures, and instruction leaflets included.
3. Completely Free Returns (Prepaid Label Inside)
- Return Postage: Free (£0.00).
- Restocking Fees: Zero (£0.00).
- How It Works: Every parcel leaves our warehouse with a prepaid returns shipping label already inside. Simply place the brand-new item back in its box, attach the prepaid label, and take it to your local postal drop-off point.
4. Inspection & Prompt Refunds
- Processing Time: Once your returned item arrives back at our warehouse, our team inspects it and issues your refund within 3 business days.
- Payment Method: Funds are credited directly back to your original Visa or Mastercard.
- Currency: Processed in Pounds Sterling (GBP / £).
Delivery & Shipping Policy
We believe reliable delivery is just as important as the quality of the products themselves. Every order dispatched from Cowling Stores is handled with care to ensure it arrives ready for your garden.
1. Free Nationwide Delivery
- Delivery Cost: 100% Free Standard UK Delivery on all items.
- Destination: Available to all UK residential and business addresses.
2. Order Cut-Off & Dispatch Times
- Daily Order Cut-Off: 2:00 PM (GMT / London Time). Orders completed after this cut-off time will begin processing on the following business day.
- Handling Time: 1–2 business days (Monday to Friday).
- Transit Time: 3–5 business days (Monday to Friday).
- Total Estimated Delivery Time: 4–7 business days.
3. Tracking Your Parcel
As soon as your outdoor goods leave our packing floor, we will send you a dispatch confirmation email containing full tracking details so you can follow your delivery right to your door.
Frequently Asked Questions
Last Updated: 01 September 2026
Find below the answers to the most frequently asked questions about our products, your order, and our services on barkingroadfurniture.com.
At Barking Road Furniture, we offer a range of brand new furniture including Living Room Furniture, Kitchen Furniture, Outdoor & Patio Furniture, Lighting, Baby & Kids, Patio Dining Chairs, and Accent Stools.
1. Q: What types of furniture do you offer?
A: We offer a wide range of brand new furniture for every room in your home, including:
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Living Room Furniture – Sofas, coffee tables, TV units, and more.
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Kitchen Furniture – Dining tables, chairs, and storage solutions.
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Outdoor & Patio Furniture – Garden sets, loungers, and accessories.
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Lighting – Floor lamps, table lamps, and ceiling lights.
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Baby & Kids – Cots, high chairs, and children's storage.
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Patio Dining Chairs – Weather-resistant seating for outdoor dining.
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Accent Stools – Decorative and functional seating for any room.
All our products are brand new and carefully selected for quality, durability, and value.
2. Q: Are your furniture items brand new?
A: Yes, all furniture we sell is brand new and carefully selected for quality, durability, and value. We work with trusted suppliers to ensure consistent quality across our collection.
3. Q: What payment methods do you accept?
A: Payments on our Site are made exclusively by bank card. We accept:
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VISA
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Mastercard
All transactions are secure and compliant with PCI-DSS standards. No other payment methods (PayPal, bank transfer, cheque, etc.) are accepted on our Site.
4. Q: How long does it take to process my order?
A: Orders are processed and dispatched within 1 to 2 business days (Monday to Friday, excluding UK public holidays).
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Order Cut-off Time: Orders placed before 2:00 PM (London time) on a business day are processed the same day.
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Orders placed after the cut-off time are processed on the next business day.
5. Q: What are the delivery costs?
A: Our standard UK delivery is completely free of charge for all orders. We do not charge any additional standard delivery fees or hidden surcharges at checkout.
6. Q: What is the estimated delivery time?
A: The total estimated delivery time is 8 to 17 business days (1 to 2 days processing + 7 to 15 days transit after dispatch). You will receive a tracking number by email as soon as your order is dispatched.
7. Q: Do you deliver throughout the UK?
A: Yes! We are pleased to provide complimentary standard shipping to all addresses and regions across the entire United Kingdom, including England, Wales, Scotland, and Northern Ireland.
8. Q: What is your returns policy?
A: Under the UK Consumer Contracts Regulations, you have a statutory right to cancel your order within 14 days of receiving the goods without giving any reason.
In addition, we offer a 14-day voluntary return period for eligible furniture purchases.
Conditions for Return:
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Furniture must be unused and in the same condition as received.
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It must be in its original packaging and in a resalable condition.
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Not assembled — furniture that has been assembled cannot be returned unless faulty.
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All accessories and instructions must be complete.
We also accept exchanges for eligible items. If you wish to exchange a product for a different size, colour, or model, please contact our customer service team. Exchanges are subject to stock availability.
For change-of-mind returns, you are responsible for the return transportation costs. For faulty or damaged items, we cover the full cost.
For any return or exchange request, contact us at service@barkingroadfurniture.com. For more details, please consult our full Returns & Refunds Policy available on the Site.
9. Q: What should I do if I receive damaged or faulty furniture?
A: If your furniture arrives damaged, faulty, or not as described, please contact us within 48 hours of delivery at service@barkingroadfurniture.com, attaching clear photographs of the issue. We will assess the issue and provide an appropriate remedy in accordance with UK consumer law, which may include a full refund, replacement, repair (where feasible), or price reduction.
10. Q: Can I modify or cancel my order?
A: If your order has not yet been processed and dispatched, you can request cancellation. Please contact us as soon as possible at service@barkingroadfurniture.com. If the order has not been packed or prepared for dispatch, we will cancel it and issue a full refund. Orders that have already been dispatched cannot be cancelled and must follow the returns process above.
11. Q: Is furniture assembly included?
A: Furniture assembly is not included with our standard delivery service. Customers are responsible for assembling furniture unless an alternative arrangement has been specifically agreed with us in advance. For larger items (e.g., sofas, wardrobes, complex storage units), we recommend professional assembly.
12. Q: How can I contact you?
A: Our customer service team is available to assist you:
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By Email: service@barkingroadfurniture.com
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By Phone: +44 20 7925 1861
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By Post (Corporate Headquarters) :317 Barking Road, London, E13 8EE, United Kingdom
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Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (UK time)
We aim to respond to all enquiries within 1 to 2 business days.
13. Q: Where are you based?
A: We are a UK-based online retailer operating from our base in London. Our registered office address is:
Barking Road Furniture
Corporate Headquarters / Registered Office:317 Barking Road, London, E13 8EE, United Kingdom
Website Hosting Information
In accordance with legal requirements, we provide the following information about our website hosting provider:
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Hosting Provider Name: SHOPLINE HOLDINGS LIMITED
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Registered Address: 21/F, NAM WO HONG BUILDING, 148 WING LOK STREET, SHEUNG WAN, HONG KONG
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Contact Number: +852-81207281
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Email: support@shopline.com